Privacy Policy & Data Security
At NURAYA, we respect your privacy and are committed to protecting your personal profile and order history across our distribution platform.
Encrypted Infrastructure
Personal records and customer account details are stored using modern database encryption protocols.
Data Purpose Guarantee
Your contact and delivery information is strictly used for order processing, customer support, and fulfillment.
UAE Compliance
Our policies strictly adhere to UAE Federal Law No. 45/2021 regarding Personal Data Protection (PDPL).
1. Information We Collect
To process orders and deliver high-quality support over the world, we collect:
Personal Contact Info
Full name, email address, contact telephone number, and delivery location details.
Account & Transaction Data
Order details, product preferences, inquiry communications, and billing address.
2. How We Use Your Data
Your information is exclusively utilized within our distribution network to ensure seamless operation:
- Fulfill orders, issue tracking details, and coordinate shipping logistics.
- Provide ongoing account support, distributor inquiries, and customer care responses.
- Maintain legal compliance with UAE consumer protection and commercial guidelines.
- Send administrative notifications, order updates, or essential product security announcements.
3. Payment & Transaction Security
Payment transactions are securely processed through PCI-DSS compliant payment gateways. NURAYA does not store unencrypted payment card data on our web servers. All online transactions are handled through tokenized encryption.
4. Third-Party Sharing
We do not sell, rent, or trade your personal information to third-party advertisers. Data is shared strictly with trusted logistics partners (couriers) and official entity handlers (NURAYA Wellness) exclusively to fulfill your orders and services.
Your Privacy Rights
Under applicable UAE data regulations, you may request access to, correction of, or complete deletion of your personal account record.
Contact Privacy Officer